Effective Date: 01-04-2025
Welcome to AstroTalk24, your trusted platform for astrology, horoscope, vastu, numerology, and online puja services. This Payment & Refund Policy governs all transactions on our website and mobile platforms.
🔐 Secure Payment Information
At AstroTalk24, all transactions are processed using industry-standard encryption and secure payment gateways. We do not store any debit/credit card or net banking details on our servers.
Accepted Payment Methods:
UPI (Google Pay, PhonePe, Paytm, etc.)
Credit/Debit Cards (Visa, MasterCard, RuPay)
Net Banking
Wallets
International Cards (where applicable)
All transactions are processed in Indian Rupees (INR). International users will be charged according to their bank’s forex conversion rates.
🧾 Order Confirmation & Invoicing
Once a successful payment is made:
You will receive an email and SMS confirmation with your order details.
For puja services, you will receive scheduling and joining instructions.
For consultations, you will receive a confirmation of your session with the astrologer or vastu/numerology expert.
You can request a GST invoice for your payment by emailing us at billing@astrotalk24.in within 7 days of purchase.
📌 Booking & Cancellation Terms
For Astrology/Numerology/Vastu Consultations:
You may reschedule your consultation once, at least 4 hours before the appointment.
Cancellations made within 4 hours of the appointment time will not be eligible for a refund.
For Online Puja Services:
Puja bookings can be rescheduled once, up to 24 hours before the scheduled start.
Cancellations requested after samagri preparation or dispatch will incur a 50% deduction from the refund.
If the puja is already performed, no refund will be granted under any circumstances.
💰 Refund Eligibility Criteria
We offer refunds only in the following cases:
Service Not Delivered:
The astrologer or pandit did not connect or missed the scheduled time.
The puja was not conducted as per commitment and no alternative date was provided.
Technical Issues on Our Side:
You faced audio/video or connectivity problems from our side, which led to an incomplete session.
Live puja link was not shared or failed, and the ritual could not be conducted properly.
Duplicate Payment:
If your account is debited more than once for the same transaction.
❌ Non-Refundable Situations
Refunds will not be issued under the following circumstances:
If the prediction/remedy or outcome is not as expected.
Dissatisfaction with the astrologer or pandit’s opinion or advice.
Incorrect birth details or information submitted by the user.
Delay caused by user’s non-responsiveness to calls, messages, or emails.
Incomplete puja or consultation due to customer’s unavailability.
Refund requested after 3 days of service delivery.
⏳ Refund Processing Timelines
Approved refunds will be initiated within 5-7 working days.
Refunds will be processed via the original method of payment only.
You will receive confirmation via email/SMS once the refund is issued.
📝 How to Request a Refund
To raise a refund or cancellation request, please contact us at:
📧 support@astrotalk24.in
📞 [Your customer care number, if applicable]
Please mention:
Your Order ID
Registered mobile number/email
Reason for refund
Our customer support team will respond within 24–48 business hours.
📜 Changes to This Policy
AstroTalk24 reserves the right to update or modify this Payment and Refund Policy at any time without prior notice. Changes will be reflected on this page with an updated effective date.
We recommend reviewing this page periodically.
📞 Contact Us
If you have any queries regarding our Payment & Refund Policy, feel free to reach out at:
📧 support@astrotalk24.in
🌐 www.astrotalk24.in
